Frontpage » Top 10 Questions

• When and how often are contribution checks mailed?
  Contribution checks for your cause or school are sent 45 days after the end of each fiscal quarter, provided your cause or school earned a minimum of $25 in contributions.

  OneCause fiscal quarters are January through March, April through June, July through September, and October through December. First quarter checks are mailed on May 15th, second quarter on August 15th, third quarter on November 15th, and fourth quarter on February 15th.

• Will I earn contributions if I shop before I click the email validation message?
  

  Yes. You will still earn contributions. The email validation message is only to ensure that we have your correct information.

   

• How do I change the cause or school I support?
  You can easily change the cause or school you would like to support by following these steps:

  1. Login to OneCause.com. If you forgot your password, click "Forgot password?" then enter your registered email address to create a new one.

  2. Click the Causes or Schools tab.

  3. Search for the cause or school you’d like to support by entering the name then click “Go.”

  4. In the search results, click the name of your cause or school to view its profile page.

  5. Click “Support this Cause” or “Support this School” to begin supporting it through your purchases. It will also be added to your “My Favorite Causes or Schools” list.

  See Related Information

  >>View Your Favorite Causes & Schools
  >>Select a New Cause to Support
  >>Select a New School to Support
  >>Submit a New Cause
  >>Submit a New School

• How do I delete my school or cause?
  To delete a cause or school in your My Favorite Causes & Schools list, please follow the steps below:

  1.Login to view your Favorite Causes and Schools at OneCause.com. If you forgot your password, click "Forgot password?" then enter your registered email address to create a new one.

  2. Click “Remove” beside the cause or school that you wish to delete from your list.

  See Related Information

  >>View Your Favorite Causes & Schools
  >>Select a New Cause to Support
  >>Select a New School to Support

• Will I earn contributions if I forget to shop online through OneCause?
  

  No. To earn contributions for your favorite cause or school, you must start your everyday shopping at OneCause.com and click through to your favorite merchants, or install the OneCause Toolbar to make sure you earn contributions even if you forget to start your shopping at OneCause.com.

  Please note: A very small number of OneCause merchants are currently not contributing through the toolbar, including Amazon.com. When you visit these merchants’ websites, a gray light labeled “No Contributions” will appear on your toolbar. To earn contributions at that merchant, you must go to www.onecause.com and click to that merchant’s website from there.To earn contributions at Neighborhood Merchants, you must use the credit or debit cards you have registered with OneCause. To register your cards, login to My Home and click "Credit/Debit Cards."  

   

  To earn contributions at OneCause Visa Rewards Merchants, you must use your registered OneCause Visa® Platinum at their stores or through catalogs.

  MORE INFORMATION

  • What is the OneCause Toolbar?
  • How do I know if my contributions are tracking through the OneCause Toolbar?
  • Amazon.com: How do I earn contributions at this online store?

• How do I change my email preference?
  

  To change your email preference simply follow the steps below to securely update your OneCause account preferences:

  1. Login to www.onecause.com.

  2. Click “Email Preferences” at your “My Home” page, then uncheck the notifications you wish to stop receiving.

  4. Once everything is correct, click “Save Preferences.”

  Your subscription preferences will be updated immediately, but it may take up to 14 days for the changes to be active, and you may still receive emails during the week following your change.

• Does it cost anything to join OneCause?
  

  There is no cost to join, make your everyday purchases or earn contributions for your favorite cause or school through OneCause.

   

• Is my personal information secure with OneCause?
  

  OneCause values your privacy and security, and safeguarding your personal information is one of our primary objectives. We will not sell, license, exchange or distribute any specific information about our participants to any third parties that are not directly involved in the OneCause program. For more information, please refer to our Privacy Policy.

  
  

• Should I login every time I shop through OneCause.com?
  

  With cookies enabled, you will be recognized every time you shop through OneCause. If you do not see the name of your cause at the top of the page, just "Login" with your email address and password, so you will ensure that every eligible purchase you make earns a contribution for your chosen cause or school.

   

• Why would a purchase transaction be missing from my Transaction Details?
  

  There are several possible reasons why a transaction may be missing from your Transaction Details. Review the reasons below to see if one of these situations may apply.

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