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• Do I have to order on-line to get the contribution?
  

  Do I have to order on-line to get the contribution?

  Yes, you have to shop online in order to receive a contribution from any of or online merchants. You can shop in store only at our neighborhood shopping merchants. To locate these merchants please visit our neighborhood shopping page located from the shopping tab.

  ** please note that you have to register an existing credit card and use it for any purchases made at these merchants.***

  Apply for a OneCause Visa® 18%

  Anywhere you use the OneCause Visa Platinum, you will earn a 1% contribution on your total spending, plus a $20 contribution the first time you use your card. Already have a OneCause Visa? Make sure you register it on OneCause.

• Why are my transactions going to Unnassigned Contributions?
  

  Your transactions will appear to be credited to Unnassigned Contributions if you are not signed into your account, or until you select a cause or school to support. To choose a cause, login to OneCause and click "Causes" then "Find a Cause." To choose a school, login to OneCause and click "Schools" then "Find a School."

   

• What is included in Lifetime Contributions on My Home page?
  

  "Lifetime Contributions," viewable on your My Home page, provides an historical view of all the contributions you've earned for every cause or school you've ever supported. It includes contributions that are pending, owed or have been paid to your current or past nonprofit cause or school.

  This total will not include the contributions that appear in "Lifetime Contributions" on your My Cause or My School page, which includes all the contributions earned by every Supporter of your cause or school.

• What is included in Lifetime Contributions on My Cause/My School page?
  

  "Lifetime Contributions" on your My Cause or My School page includes contributions that are pending, owed or have been paid to just that specific cause or school.

  This total may not include the contributions that appear in "Lifetime Contributions" on your My Home page, which includes all the contributions you've earned for the causes and schools you've supported previously.
  
  

• Why does my Transaction Report not match my credit card statement?
  

  Your Transaction Report may not match your OneCause Visa(R) Platinum credit card statement because most merchants only provide a contribution on the gross sales amount. They exclude other charges that appear on your statement including gift certificates, gift wrapping, sales tax, shipping and handling. Additionally, some merchants may exclude purchases like alcohol and tobacco from your contribution.

  
  

• Where can I view my total contributions?
  

  To see total contributions you've earned for your cause or school, login to OneCause and click "View Transaction Details" beneath "Lifetime Contributions."

   

• How are contributions calculated and recorded?
  

  OneCause automatically calculates your contributions based on our store, catalog and online retail merchant information. Each merchant keeps an accounting of purchases made by OneCause Supporters and periodically sends detailed reports of those purchases. We then incorporate this information into our reports and distribute contribution checks to each cause or school every quarter.

  
  

• How often are transaction reports updated?
  

  Transaction reports are updated daily with the latest purchase and contribution information gathered from our online merchants. Please note there may be a lag of up to 8 weeks from the time of purchase to the time the contribution is posted in your report.

   

• When will my purchases appear in my Transaction Reports?
  

  Your purchases will appear in your Transaction Reports only after each online merchant has reported your purchase to OneCause. The amount of time it takes for a purchase to show up in your account depends on the merchant. Merchants feed in the transactions periodically, varying from daily to one every 60 days. *If you are concerned about receiving credit for a purchase before the item is posted, please login to My Home, go to "View Transaction Details" and then "My Clicks." If there is a corresponding click for the merchant on the day you made your purchase, it is a good assumption that your transaction was recorded to contribute through OneCause.

   

• When will my transaction status change from pending to approved?
  

  Before a transaction status is set to approved, the corresponding contribution amount must be received by OneCause from the online merchant. Transaction statuses are updated daily.

   

• Why are negative amounts appearing in my Transaction Report?
  

  OneCause reports all data directly from the merchants, including negative amounts. A negative may reflect a return, a portion of an order that is not eligible for the contribution, such as shipping and handling, or a partial order shipment, which will count toward your contributions after the remaining order is shipped.

   

• Why would a purchase transaction be missing from my Transaction Details?
  

  There are several possible reasons why a transaction may be missing from your Transaction Details. Review the reasons below to see if one of these situations may apply.

  Click question to read more...

   

• How and when should I file a missing purchase?
  

  It may take 8-10 weeks for a purchase to appear in your Transactions Report. If that time has passed since your transaction took place, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .