The Help Center provides answers to frequently asked questions at OneCause. Browse by category or search by entering keywords below.

When and how often are contribution checks mailed?

Will I earn contributions if I shop before I click the email validation message?

How do I change the cause or school I support?

How do I delete my school or cause?

Will I earn contributions if I forget to shop online through OneCause?

How do I change my email preferences?

Does it cost anything to join OneCause?

Is my personal information secure with OneCause?

Should I login every time I shop through OneCause.com?

Why would a purchase transaction be missing from my Transaction Details?

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Why move Schoolpop to OneCause.com?

Why did you move Schoolpop to OneCause.com now?

Did you get rid of Schoolpop completely?

How willl the new home of Schoolpop help my school?

Can I still access my school's information?

Was any of my account info lost in moving Schoolpop to OneCause?

Was any of our Supporter information lost in moving to OneCause?

Did I lose any pending purchase information?

Schoolpop flyers: Are they still good?

Where is Champion Corner?

View All New Home of Schoolpop topics

How do I add my charitable cause or school to OneCause?

What is Maximize Your Contributions?

What is a screen name?

How do I unsubscribe from OneCause emails?

Why am I receiving an error message when I try to import the CSV file I exported from my address book?

What will happen to email addresses used in Invite Friends feature?

How do I invite friends if my email provider is not listed?

How do I invite friends using my webmail address book?

How do I import contacts from Microsoft Outlook?

Where can I find testimonials for causes and schools?

View All Using OneCause topics

Amazon.com: How do I earn contributions at this online store?

How long can I stay logged in to my OneCause account?

Does my antivirus program interfere with my ability to stay logged in?

Do I have to enable cookies for Keep Me Logged In feature?

Why aren’t my searches showing on the OneCause Toolbar

When did toolbar search contributions begin?

Is there a maximum number of Yahoo! searches to earn contributions?

Where are my OneCause Toolbar search contributions?

How long will it take for my OneCause Toolbar searches to appear in my contribution reports?

How do I know if my OneCause Toolbar searches are contributing?

View All OneCause Toolbar topics

How do I set my contribution goal on OneCause?

Can I add banners to my Facebook page?

How many Supporters have installed the OneCause Toolbar?

What is a OneCause Champion?

How do I become a OneCause Champion?

Where is Champion Corner?

How do I update Champion information?

What are the guidelines for creating a OneCause vanity URL?

How can I edit the OneCause URL assigned to our cause or school?

What are OneCause URLs or vanity URLs?

View All Champion Resources topics

Do I have to order online to earn contributions?

Why are my transactions going to Unnassigned Contributions?

What is included in Lifetime Contributions on My Cause/My School page?

Why does my Transaction Report not match my credit card statement?

Where can I view my total contributions?

How are contributions calculated and recorded?

How often are transaction reports updated?

When will my purchases appear in my Transaction Reports?

When will my transaction status change from pending to approved?

Why are negative amounts appearing in my Transaction Report?

View All Transaction Reporting topics

Are new merchants participating in OneCause.com and OneCause Toolbar?

What happened to My Favorite Merchants?

Why won't the browser Back button work on the shopping pages?

Why are the shopping pages taking so long to load?

Amazon.com: How do I earn contributions at this online store?

Can I search for merchants alphabetically?

How will I know if my favorite online merchants are offering Coupons & Deals?

Why does the Shopping Buddy keep prompting me to login?

Why didn't my Amazon contributions go to my previous cause?

Who are the Featured Merchants?

View All Online Shopping topics

Which cause or school receives my OneCause Visa Platinum contributions?

How do I register my credit or debit cards?

Is it safe to register my credit or debit cards with OneCause?

Why can't I view all the digits on my registered credit cards?

What APR percentage will be charged on my purchases?

How much can I contribute using the OneCause Visa Platinum?

Why must I register my OneCause Visa Platinum?

How can I earn a $20 bonus contribution?

Why does my Transaction Report not match my credit card statement?

Will I earn contributions on credit card balances transfers?

View All OneCause Visa Platinum topics

Is it safe to register my credit or debit cards with OneCause?

Why can't I view all the digits on my registered credit cards?

How do I register my credit or debit cards?

What is Neighborhood Shopping?

Is there a charge for being a Neighborhood Merchant?

How do I find participating Neighborhood Merchants?

How can someone participate in the Neighborhood Shopping program?

Can I refer a new Neighborhood Merchant?

How can I earn contributions shopping in stores and catalogs?

Which national stores and catalogs partner with OneCause?

View All Store and Catalog Shopping topics

Can I still participate in the Tuition Crediting program?

What is Supporter Crediting?

How does Supporter Crediting pay my dues or tuition costs?

Why don't I see Supporter Crediting in my transaction details?

View All Supporter Crediting topics